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AlwaysUp 15.5: Advanced Support for PowerShell, OneDrive, and more

AlwaysUp 15.5: Advanced Support for PowerShell, OneDrive, and more

After months of coding and testing, our team published AlwaysUp version 15.5 on October 4, 2024.

Version 15.5 makes it easy to install your PowerShell scripts as services. Beyond that, it delivers timely fixes and improvements to address real-world issues faced by our customers. Indeed, this work is all part of our ongoing commitment to making sure that AlwaysUp runs your applications so smoothly that you forget it’s even there. 🙂

Let’s dig into the details.

Install your PowerShell script as a Windows Service, with ease

We’re pleased to announce that the easy-to-use Application Advisor now supports PowerShell scripts!

To use this new feature, start the Application Advisor (by selecting Application > Advisor from the menu) and choosing PowerShell from the list of applications:

Choose PowerShell from the list of applications

Afterwards, AlwaysUp will ask you to pinpoint the PowerShell script you’d like to run as a service:

Enter the path to your PowerShell script

Click Next and follow the straightforward prompts to complete the process. In a few seconds, you’ll have a new Windows Service that starts your PowerShell script at boot and runs it continuously in the background.

Improvements for running OneDrive as a Service

Even though some our customers on Windows Server are struggling to run OneDrive as a service in Session 0, we’re still making improvements for OneDrive. There were a couple notable changes in version 15.5:

  1. When installing OneDrive with the Application Advisor, we no longer recommend stopping OneDrive by running the executable with the “/shutdown” flag. It turns out that running that command could lead to an ill-timed (and lengthy) automatic update — just when you want the program to quit quickly.

    So with that understanding, it’s best for AlwaysUp to close OneDrive by sending it the standard WM_CLOSE message — as it does for other applications. If you have an existing OneDrive configuration that uses the custom stop command (“OneDrive.exe /shutdown”), please feel free to remove it.

  2. Even though it’s running in the background and you can’t see it, OneDrive may occasionally try to get your attention. And when that happens, OneDrive will probably be stuck, not synchronizing your files.

    AlwaysUp 15.5 will try to inform you whenever OneDrive is waiting for your input. For example, if OneDrive forgets your credentials and would like you to sign in again, you may see this message in the activity window:

    OneDrive needs you to sign in

    We’ll continue to improve this kind of detection in future releases — and automatically take action whenever it makes sense.

Other fixes & improvements

  • AlwaysUp now launches the sanity check on the interactive desktop, to satisfy programs like cscript that won’t run on a non-interactive desktop.

  • AlwaysUp will wait a bit longer (45 seconds instead of 30) when stopping a Windows Service. This may be impactful if you have a service that takes a while to stop.

  • The application diagnostics that AlwaysUp collects now includes domain and role information. Those extra details will help us identify and troubleshoot account-related problems.

As usual, please review the release notes for the full list of features, fixes and improvements included in AlwaysUp version 14.5.

Upgrading to AlwaysUp 15.5

If you purchased AlwaysUp version 14 (after November 2022), you can upgrade to version 15.5 for free. Simply download and install “over the top” to preserve your existing applications and all settings. Your registration code will continue to work as well.

If you bought AlwaysUp version 13 or earlier (before November 2022), you will need to upgrade to use version 15.5. Consequently, please purchase upgrades here — at a 50% discount.

See the complete upgrade policy for additional details.

Thank you for reading!

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Investigating OneDrive Failures in Session 0 on Windows Server

Investigating OneDrive Failures in Session 0 on Windows Server

Recently, customers using AlwaysUp to run OneDrive 24/7 have been reporting a puzzling problem. Even though OneDrive starts as a Windows Service in Session 0, it doesn’t do its job. Files aren’t synchronized and AlwaysUp reports that “OneDrive has no network connections to the cloud”.

Our team jumped in quickly to investigate. Here’s what we’ve learned so far:

  • The problem seems to be related to newer builds of OneDrive (or a recent Windows update) published after June 2024.

  • The issue affects customers on Windows Server 2019 and 2022. To date, all the complaints have come from folks running those operating systems.

  • Not all customers on Windows Server are affected. Some customers on Server 2019 and 2022 continue to run OneDrive in the background just fine.

  • We’ve not been able to reproduce the network failures. Indeed, OneDrive will run continuously in Session 0 on our Windows Server machines, syncing files for many days:

    OneDrive running continuously in Session 0 on Windows Server 2022
  • OneDrive fails only in Session 0. If you start OneDrive in your current session (by selecting “Start in this session” from the “Application” menu), files are synchronized without issue.

Troubleshooting the problem

OneDrive is notoriously difficult to debug. The reality is that Microsoft doesn’t provide any documentation or insight on the inner workings of its flagship file synchronization software. And the sparse release notes aren’t helpful either.

That lack of guidance leaves small, independent developers like us scrambling to understand how the OneDrive works — and trying desperately to figure out exactly what’s changed as the developers in Redmond tinker with the software.

At this point, the technical log files are our primary source of inspiration. Fortunately we were able to examine the files provided by a couple of customers.

A few clues from OneDrive’s log files

One of the log files we examined suggested that OneDrive has trouble automatically signing in when running in Session 0.

From what we can tell, OneDrive tries to log in by calling AcquireCredentialSilently — a function that attempts to authenticate the user. Apparently an appropriate token is found but it needs to be refreshed. And eventually, the function fails without finding credentials in the cache.

This excerpt from the OneDrive logs tells the story:

OneDrive AcquireCredentialSilently failed

But we only saw that behavior a couple of times. And unfortunately we don’t yet know how to remedy those authentication problems.

We need your help!

Since OneDrive works perfectly in Session 0 on our servers, we must depend on the benevolence of our knowledgeable customer base to help us troubleshoot. Indeed, here are the top three ways that you can help us figure out the best way forward.

1. Try early, “Insider” releases of OneDrive

Our fervent hope is that Microsoft fixes the problem in their code and restores OneDrive functionality in Session 0. That would be the best outcome for us all.

You see, Microsoft produces an updated version of OneDrive every few days. And you can find those new builds at Hans Brender’s site:

OneDrive Insiders Releases

Those “Insider” versions are early, hot off the press releases. They contain the latest changes from Microsoft, which are destined to make it into a “Production Ring” release and ultimately deployed to everyone.

Please:

  1. Check Hans Brender’s site regularly;

  2. Download and install the latest Insider build on your server;

  3. Run a test to see if OneDrive is able to operate in the background with AlwaysUp, without reporting any network errors.

Fingers crossed!

2. Send us your OneDrive log files for analysis

Please collect your OneDrive log files and email them to us for review.

Maybe we’ll get lucky and the logs will highlight how things are failing on your system — and point our development team in the right direction.

3. Allow us to connect to your server remotely to troubleshoot

Experiencing the problem firsthand — and being able to try potential solutions — gives us an excellent opportunity to devise a solution.

If you can, please arrange for someone from our team to access your server remotely. We’re happy to work at a time of your choosing and under your supervision — whatever’s convenient for you.

We’re generally available between 9 AM and 4 PM US Pacific time (GMT-7/8). Contact us here.

A workaround: Setup automatic logon to launch OneDrive in a normal, interactive session

In all our tests, OneDrive works perfectly when it runs in a normal login session. Indeed, if you start OneDrive in your current session (by selecting “Start in this session” from the “Application” menu) from AlwaysUp, your files will be synchronized quickly and completely.

Therefore, until there is a solution from Microsoft or from us, you should setup automatic logon and launch OneDrive in a normal session:

Setup auto-logon for OneDrive

With that adjustment in place, OneDrive will start properly at boot and you won’t have to deal with the peculiarities of the isolated Session 0 anymore. Most importantly, you can stop worrying about OneDrive — and move on to tackle your next, pressing dilemma. 😕

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I’m Worried. Will Microsoft Ever Prevent a Windows Service from Creating a User Interface?

Will Microsoft Prevent a Windows Service from Having a User Interface?
  We’ve been deploying AlwaysUp with our products for years. We use it to run as services, many small programs we have developed as simple “stay in the tray area” windows applications.

But lately, my co-workers have been criticizing that approach. They say that what AlwaysUp does is “dirty” because “Windows Services should not have any user interface”. They are afraid that one day Microsoft will want to enforce this by making it impossible to run any application that tries to open a user interface as a service. And then AlwaysUp wouldn’t work for our programs.

Do you think this true or are my colleagues mistaken?

By the way, I’m kinda reluctant to convert all our small programs — developed in Delphi — to proper services because debugging a Windows Service in Delphi is a huge pain and very rarely works (no matter what Embarcadero says). Thanks for creating a pragmatic alternative!

— Carlo

Hi Carlo, thanks for reaching out.

Your colleagues are mostly right when they say “Windows Services should not have any user interface”. Indeed, that’s very common advice given to developers constructing services today.

But in reality, that statement is overly restrictive and misses the mark. A careful reading of Microsoft’s technical articles and documents reveals that interfaces alone aren’t bad. And Microsoft’s actual advice to those developing services is “don’t design a Windows Service that must interact directly with a logged-in user”.

And, in light of that more accurate statement, you’ll be happy to know that there’s no indication that Microsoft will ever prohibit a Windows service from creating an interface. It simply won’t happen.

Let’s dive into the details to understand why.

What are the problems with a Service having a UI?

Back in the ancient days of Windows XP, Microsoft was happy for any Windows Service to present a user interface. It was even encouraged and many, many applications took advantage of that convenient design.

You see, Windows Services run in Session 0 — the session created when your PC boots. And because of that, all windows created by a service show up in Session 0. That’s always been the case — and remains so today.

In XP and before, the user logging in to the console would also be assigned to Session 0. All their desktop applications would run in that shared session too. As a consequence, that user would see any windows created by a service alongside his own, running on his desktop. This picture from Microsoft’s blog illustrates the arrangement:

Session 0 in Windows XP

Unfortunately, that lax architecture created a couple of problems.

Problem #1: Support for multiple simultaneous logins complicated interactive services

The visibility of interactive services was clear when only a single user could log in to Windows. The user who logs in could see any UI elements the services created.

But with the advent of Fast User Switching — where multiple people can log into a PC simultaneously — the situation became murky. Important considerations like these arose:

  • Why does a service’s UI only show up for only one person at a time?

  • Why can’t everyone logged in see the windows from an interactive service?

  • How can we make sure that the “right” user sees the service’s windows?

Unfortunately, there were no good answers for those questions. And as a result, we had strike one against interactive services on modern computers.

Problem #2: Mixing services and regular programs invites misbehavior

Second, and more importantly, the issue of security came to the forefront.

As mentioned before, Windows Services and all the programs launched by the first logged-in user would run in the same session (Session 0). But as it turns out, there are serious shortcomings of that architecture!

In “Exploiting design flaws in the Win32 API for privilege escalation”, Kristin Paget showed how a normal user could gain powerful admin rights by exploiting a Windows Service running interactively on his desktop. The attack was straightforward and Paget easily demonstrated how a virus lurking in an untrusted application could gain full access over your PC and create chaos. Ouch!

After initially downplaying the situation, Microsoft admitted that its flagship operating system was vulnerable. They moved quickly to patch it. And sure enough, the next version of Windows (Vista) eliminated the problem.

Microsoft solved both problems by isolating Session 0

The folks in Redmond negated both the interface and security problems in one fell swoop — by locking down access to Session 0. In no subtle terms, they pledged to reserve Session 0 for Windows Services and prohibit users from logging into that protected area.

Session 0 is isolated

In a nutshell, there would be no mixing of secure services and regular, potentially insecure applications in the same session. Services would run in Session 0 and user initiated programs would run in Session 1 and higher.

And with isolation in place, all talk of a service showing a UI has been rendered moot because no user would be able to see that UI.

Kudos to Microsoft for addressing both problems in a simple and effective way!

But Microsoft chose not to outlaw interactive services

Despite all the adjustments, it’s important to note that Microsoft didn’t plug the security hole by preventing a Windows Service from creating a UI.

Even though enforcing such a restriction would have disarmed Paget’s shatter attack, it wouldn’t have addressed the root problem — the dangerous mixing of highly privileged services and untrusted programs in the same security context.

It’s clear that if that risky co-mingling was allowed to persist, it would only be a matter of time before unscrupulous characters found another way to break in to powerful services running in the same session. So Microsoft focused on that problem.

Indeed, the engineers realized the truth — that interactive services pose no danger once they’re protected from untrusted code.

Today, Microsoft has no compelling reason to prevent a Windows Service from having a UI

With the security holes plugged and application developers no longer having to wrestle with the complexities that stem from visually interactive services, Microsoft has zero incentive to prevent services from creating UI elements. There is simply no upside for them.

On the other hand there is tremendous downside from shackling services in that way. Without a doubt, many of today’s services would break, thereby causing unnecessary nightmares for Microsoft and the thousands of independent programmers who’ve written services for the platform.

Furthermore:

  • All the documentation for Win32 GUI functions would need to be updated to signal that they don’t work in services or Session 0;

  • Programmers would face increasing complexity, forever burdened with having to understand where API functions work and where they don’t;

  • New API-level error codes would need to be introduced to signal when the new UI restrictions were violated.

In summary, it would be a significant undertaking to prevent services from creating a UI. And to what end?

Yes, Microsoft is far from perfect. The 2024 CrowdStrike outage reminded us of that. But they’re certainly smart enough to avoid intentionally shooting themselves in the foot for no good reason, which crippling Windows Services would surely do.

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AlwaysUp Feature Spotlight: Scheduled Restarts

AlwaysUp Feature Spotlight: Scheduled Restarts

What is a scheduled restart and how can it help me?

We designed AlwaysUp to run your important programs 24/7, 365 days a year.

However, few Windows applications are built to run continuously for days and weeks. Sure, they start out great at first but soon enough they use up all your RAM, bog down the CPU, stop responding to network requests, or misbehave in some other way. Eventually, they break down.

If you’re lucky, that deterioration takes a long time. Indeed, you probably won’t even notice a slow decline if you routinely close the program before it becomes unusable.

But memory leaks and other imperfections eventually come to the forefront when you leave some programs running for a long time.

Regularly restart your program, to keep it “fresh”

The solution for a leaky program is to restart it every now and then. If you don’t give it a chance to run for too long, it won’t have time to deteriorate and fail.


How do I make AlwaysUp restart my application at a regular time?

To make AlwaysUp restart your application periodically, you have to:

  1. Configure AlwaysUp to stop your program at the desired time, and

  2. Tell AlwaysUp to restart the application whenever it stops.

Here’s how to do that.

Step #1: Configure AlwaysUp to stop your program at the desired time

To stop your application on a schedule, edit your application in AlwaysUp and switch to the Monitor tab. From there, check the Every box to enable the “scheduled stop” functionality:

Setup a scheduled stop

If you expand the Day drop-down, you’ll see that AlwaysUp can stop and restart your program at different intervals. That includes:

  • Multiple times per day — every 1, 2, 4, 6, 8 or 12 hours;

  • Once every day;

  • Once per week, on the day of your choice.

Choose when to stop your app

Choose the period that works for your situation. From what we have seen, many customers favor once per week, with Sunday being the most popular day.

After selecting the period, you should set the time you want AlwaysUp to stop your application. Be sure to pick a time that minimizes disruption for anyone using your application.

Set the time

Note that for hourly periods, the time is the first time to recycle your application. For example, if you choose to restart every 2 hours and you set the time to 5:00 PM, the first restart will take place at 5 PM, the second at 7 PM and the third at 9 PM. And AlwaysUp will continue that cadence until it’s interrupted.

Next, you can tell AlwaysUp to avoid restarting if your program is busy or someone is using the computer. Just check the But only if the following conditions are met box, choose your metrics and define your thresholds:

Set conditions for your scheduled stop

And finally, check the Reboot the computer option if you want AlwaysUp to restart the PC. Sometimes that’s necessary if the operating system becomes sluggish or unresponsive over time.

Step #2: Tell AlwaysUp to restart the application whenever it stops

By default, AlwaysUp will restart your application immediately after it stops. Because of that, you may not have to make any changes here.

You can find the setting on the Restart tab:

Restart your app when it stops

Once you’ve checked the box at the top, you’re good to go. If it isn’t checked, AlwaysUp will not revive your application after the stop you configured in step 1.


Can you show me a few examples?

Sure!

Example #1: Restart every Sunday at 3 AM

Here’s what it looks like to stop your application once per week, early on Sundays:

Stop/restart your app every Sunday morning

Example #2: Restart hourly starting at midnight

If you’re running an unstable program, please accept our sympathies!

In that unfortunate situation, you can have AlwaysUp reset the buggy app every hour, at the top of the hour, like this:

Stop/restart your app every hour

Example #3: Reboot your computer daily at 1 AM

If restarting your application isn’t enough, you can setup an off-hours reboot like this:

Reboot your computer every night at 1 AM

What are your best tips for scheduling a restart?

Tip #1: Choose a “quiet” time to restart your application

Stopping and starting your application can be disruptive. What if someone is using the software at the time?

To reduce the chance of interruption, please stop your application at a time when no one is likely to be using it. At a minimum, try to avoid normal business hours. And if you can, confine the drama to the weekend or maintenance window. What time works best for you and your team?

Tip #2: When rebooting, only proceed if no one is logged on

Instead of simply restarting your application, you can choose to reboot the entire PC. But do you really want to do that if someone is logged in? That may result in frustration — and lost work.

So if you’re going to reboot, please consider activating the No one is logged on to the computer condition:

Reboot only if no one is logged on

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