Not sure that Dropbox is Synchronizing your Files?

How Cloud Storage Tester Works

Cloud Storage Tester performs 5 comprehensive tests to determine if Dropbox is working properly on your computer:

Note that for all tests, Cloud Storage Tester only works with files and folders in a dedicated sub-folder in Dropbox (Apps/Cloud Storage Tester).

Indeed, Cloud Storage Tester does not have access to your regular files in Dropbox. The program cannot view or update your files.

Allowing Cloud Storage Tester to access Dropbox

Cloud Storage Tester needs access to a folder in your Dropbox cloud to run its tests. You must "connect" Cloud Storage Tester at dropbox.com.

To start the connection process — which generates an access token that Cloud Storage Tester will use when working with Dropbox:

1. Click the Get button:

   

2. In the Get Dropbox Access Token window, click the link to contact dropbox.com:

   

3. Your browser will open. If you are not already signed in to dropbox.com, you will have to authenticate.

4. Next, you will see a warning about connecting an application to your Dropbox. Please read it and click Continue to proceed:

   

5. At this point, Dropbox will inform you of the operations that Cloud Storage Tester will do. Notice that access is restricted to the Apps > Cloud Storage Tester folder.

   Click Allow.

   

6. Next, you will arrive at a web page informing you that Cloud Storage Tester is connected to Dropbox.

   As the page says, return to the Cloud Storage Tester application and click the I have connected Cloud Storage Tester button to complete the authorization process:

   

Finally, Dropbox will send an email confirming that Cloud Storage Tester is connected:

Go get some chocolate to celebrate!

Removing Cloud Storage Tester's access to Dropbox

If you no longer wish to use Cloud Storage Tester, please disconnect it from your Dropbox account. To do so:

1. Sign in to dropbox.com.

2. Click your avatar (profile picture or initials) in the upper-right.

3. Click Settings.

4. Click Connected apps.

5. Click the arrow next to Cloud Storage Tester to expand the entry.

6. Click Disconnect:

   

Saving the results of your tests

If a test fails, it may be helpful to capture the results and share with your IT support team (or Dropbox support).

To save high-level results:

• Activate the Results tab.

• Click the Save these results to a CSV file link:

  

• Provide the name of your CSV file.

To save a detailed transcript of all operations that Cloud Storage Tester performed:

• Activate the Details tab.

• Click the Save this transcript to a text file link:

  

• Provide the name of your text file.