How to Keep the Mozy Pro/Home Windows Service Running 24/7 with Service Protector

Mozy is a popular online backup service with free and commercial offerings. It relies on a windows service to automatically synchronize files in the background, but unfortunately the service occasionally stops -- with the GUI reporting the "Connecting to backup service...." error until the service is manually restarted.

To protect the Mozy Pro/Home Windows Service with Service Protector:

1. Download and install Mozy, if necessary. We have installed the free Mozy Home version and we'll use that in this tutorial, but everything here applies to Mozy Pro as well.

2. Download and install Service Protector, if necessary.

3. Start Service Protector.

4. Select Protector > Add to open the Add Protector window:

   

5. On the General tab, in the Service to protect field, choose the Mozy windows service, called MozyHome Backup Service (or MozyPro Backup Service, if you are using that version). You will notice a green circle on the left if the Mozy service is already running, as was the case on our PC.

   

6. Click the Save button. In a few seconds, an entry for Mozy will show up in the Service Protector window. Mozy is probably already running but it is not yet being protected by Service Protector (as shown below).

   

7. To start protection, choose Protector > Start "MozyHome Backup Service". In a couple of seconds the shield icon on the right will go to green to indicate that Mozy is being monitored by Service Protector:

   

8. That's it! Next time your computer boots, Mozy backup will start automatically and Service Protector will watch the service to quickly restart it if it stops for any reason.

   We encourage you to edit Mozy in Service Protector and check out the many other settings that may be appropriate for your environment. For example, send an email when the service fails, restart the service at a safe time every day, and much more.

Trouble protecting the Mozy Windows Service?

• Consult the Service Protector FAQ for answers to commonly asked questions and troubleshooting tips.
• Contact us and we will be happy to help!